become a helpline volunteer

Our helpline volunteers are there for anyone who needs someone to talk to about hepatitis C.

All staff and volunteers on our helpline have had personal experience of living with hepatitis C and have been cured through treatment.

Since 2004, they have taken more than 62,000 calls; providing information and support to anyone that needs it.

Become a helpline volunteer and make a huge difference in someone’s life.

Who can become a helpline volunteer?

Our helpline provides an information and support service for those affected by or interested in hepatitis C.  With this in mind, we only take on volunteers who have lived experience of hepatitis C.

We are looking for volunteers who have:

• good interpersonal skills and a friendly telephone manner
• good listening skills
• a non-judgemental attitude
• basic IT skills
• the ability to remain calm and professional under pressure
• good teamwork
• an understanding of the importance of confidentially

What commitment will I need to make?

Volunteers will be expected to commit to at least one shift per week.

Shifts are currently from 10.30am to 4.30pm, weekdays. 

All helpline work is based at our office at London Bridge. You will be reimbursed for your travel and lunch expenses.

Training, supervision and support for volunteers is provided by our Helpline Information and Support Service Manager.

What are the benefits of volunteering?

This is an excellent opportunity to improve your communication and listening skills and extend your own knowledge and awareness of issues around hepatitis C.

You will be working in a friendly and supportive environment with those who are passionate about helping others.