• Skip to primary navigation
  • Skip to main content
  • Skip to footer

The Hepatitis C Trust HomepageThe Hepatitis C Trust

  • Jobs
  • News
  • Healthcare professionals
HELPLINE
Mon, Tue, Thurs, Fri: 10:30 - 4:30
020 7089 6221
  • HEP C info

    Just diagnosed?

    • Start your journey here
    YOUR HEP C JOURNEY
    • What is hep C?
    • Symptoms
    • Risks and causes
    • Testing
    • Treatment
    • Telling people
    FURTHER INFO
    • Your liver
    • Preventing transmission
    • A-Z
    • Your stories
    • Just diagnosed?
    • Your hep C journey
      • What is hep C?
      • Symptoms
      • Risks and causes
      • Testing
      • Treatment
    • Further info
      • Your liver
      • Preventing transmission
      • A-Z
      • Your stories
  • Find support

    We’re here for you

    SUPPORT FOR YOU
    • Helpline
    • Infected blood and blood products
    • Other helpful organisations
    OUR SERVICES
    • Community peer programme
    • South Asian outreach programme
    • Health and justice programme
    • Training and education
    • Helpline
    • Infected blood and blood products
    • Other helpful organisations
    • Community peer programme
    • South Asian outreach programme
    • Health and justice programme
    • Training and education
  • Campaigns

    Inspire change

    OUR CAMPAIGNS
    • World Hepatitis Day
    • Our policy work
    • Policy reports and consultations
    TAKE PART
    • Campaign with us
    • Our policy work
    • World Hepatitis Day
    • Campaign with us
  • Get involved

    raise awareness

    • Share your story
    VOLUNTEER WITH US
    • Become a peer volunteer
    • Become a helpline volunteer
    WAYS TO GIVE
    • Art on a Postcard
    • Donate
    • Volunteer with us
    • Art on a Postcard
    • Donate
  • About us

    Our mission

    HEP C TRUST
    • Who we are
    • Jobs
    • Working for us
    • Contact us
    OUR WORK
    • What we do
    • Our impact
    • Research
    • Resources
    • Who we are
    • What we do
    • Jobs
    • Research
    • Resources
Home » Get involved » Volunteer with us » Become a Helpline Volunteer

become a helpline volunteer

Our helpline volunteers are there for anyone who needs someone to talk to about hepatitis C.

Zoomed in image of a telephone and headset

All staff and volunteers on our helpline have had personal experience of living with hepatitis C and have been cured through treatment.

Since 2004, they have taken more than 62,000 calls; providing information and support to anyone that needs it.

Become a helpline volunteer and make a huge difference in someone’s life.

It felt good talking to someone who understands hepatitis C, it made me feel better.

Who can become a helpline volunteer?

Our helpline provides an information and support service for those affected by or interested in hepatitis C.  With this in mind, we only take on volunteers who have lived experience of hepatitis C.

We are looking for volunteers who have:

  • good interpersonal skills and a friendly telephone manner
  • good listening skills
  • a non-judgemental attitude
  • basic IT skills
  • the ability to remain calm and professional under pressure
  • good teamwork
  • an understanding of the importance of confidentially

What commitment will I need to make?

Volunteers will be expected to commit to at least one shift per week.

Shifts are currently from 10.30am to 4.30pm, weekdays. 

All helpline work is based at our office at London Bridge. You will be reimbursed for your travel and lunch expenses.

Training, supervision and support for volunteers is provided by our Helpline Information and Support Service Manager.

What are the benefits of volunteering?

This is an excellent opportunity to improve your communication and listening skills and extend your own knowledge and awareness of issues around hepatitis C.

You will be working in a friendly and supportive environment with those who are passionate about helping others.

find out more

Let us know if you are interested in finding out more about becoming a helpline volunteer today

get in touch

Read more

  • Become a Peer Volunteer
  • Share your story

Footer

On a mission to eliminate hepatitis C from the UK by 2030.

Contact us

Jobs

Your stories

  • Facebook
  • Twitter
  • Instagram

Charity registration numbers: Scotland SC039914, England and Wales 1104279, company number 05069924

©2023 Hep C Trust | Terms | Privacy

Helpline

020 7089 6221

Mo, Tu, Th, Fr: 10:30 - 4:30