Helpline
If you or someone you know has been affected by hepatitis C and you want to talk to someone about it, please get in touch.
Call us:
020 7089 6221
Open weekdays 10.30am to 4.30pm
(Please note, we are closed on Bank Holidays and over the Christmas period)
Calls are charged at your standard network rate
Email us:
Our confidential helpline is a place for information and support.
It felt good talking to someone who understands hepatitis C, it made me feel better.
— Helpline caller
How we can help
We can help by:
- Listening and talking you through your situation
- Providing you with the support and information you need to reach an understanding of hepatitis C
- Helping you access testing for hepatitis C
- Providing information on taking care of yourself and your treatment options
- Give emotional support
- Signposting you to an organisation who may be able to help if we are unable to assist you directly
- Advocating on your behalf on any issues connected with your hepatitis C
In addition, for those from the infected and affected blood community:
- Answer your questions about the history of infected blood, the work of the Infected Blood Inquiry, the UK Blood Support Schemes
- Help support and guide you with claiming compensation from IBCA (Infected Blood Compensation Authority)
- Help support/guide and/or refer you into accessing psychological support from IBPS (Infected Blood Psychology Service)
The majority of our helpline team have had lived experience of hepatitis C themselves.
The Hepatitis C Trust offers a confidential service. Nothing you tell us will be shared by us in a manner which identifies you without your express permission unless we believe that you, or someone else, is in serious danger.
Copies of our full confidentiality procedure are available on request.
We are happy to act as a resource for professionals who may need information about hepatitis C for their clients.
Calls may be monitored for training purposes. If this is the case, the caller will be advised at the beginning of the call.
Please note – our helpline staff are not medically qualified.
If there are any questions that we cannot help you with, we have access to a range of specialist healthcare professionals who we can discuss your case with if you would like us to.
If you need any information outside of the helpline opening hours, please leave a message. Someone will call you back as soon as possible. Please let us know if we may leave a message if you do not answer when we call.
If you prefer, you can email us at helpline@hepctrust.org.uk and we will respond on the next working day.
We aim to provide every person who contacts our helpline with high-quality support and information in a timely manner.
If we are unable to answer your call immediately, please leave your name and number when prompted and we will call you back.
Please note, when we call, it will show on your display as a private number, as it is a confidential line.
The helpline was launched in July 2004. This essential service has received more than 63,000 calls from patients, professionals and the general public.
We are committed to providing high-quality services in all areas of our work.
We welcome and value feedback, good and bad, as it helps us improve the service that we provide in the future.
Find out more about how to provide feedback on our Feedback and complaints page.
We’re proud to be a member of Helplines Partnership:
