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Hepatitis C Trust helpline

0845 223 4424 or 020 7089 6221

Open 10.30am to 4.30pm Monday to Friday (except Bank Holidays and the Christmas break, when dates and times may vary).

Our Helpline is staffed solely by people with hepatitis C, some of whom have been through/or are currently undergoing treatment.

The Hepatitis C Trust offers a confidential service - nothing you tell us will be shared by us in a manner which identifies you with any other organisation or individual without your express permission unless we believe that you, or someone else, are in serious danger. Copies of our full confidentiality procedure are available on request from The Hepatitis C Trust.

We are also happy to act as a resource for professionals or students who may need information about hepatitis C for their clients or studies or in the course of their work as well as for families and friends of people affected by hepatitis C.

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Calls may be monitored for training purposes. If this is the case, the caller will be advised at the beginning of the call.

Our aim is:

• to provide you with the support and information you need to reach an understanding of hepatitis C and its possible implications.

• to ensure that you are aware of all the possibilities with regard to taking care of yourself or deciding whether treatment is appropriate for you.

• to signpost you to an organisation who may be able help if we are unable to assist you directly.

If you want to find out information on any aspect of hepatitis C or just need someone to talk to who understands the various issues surrounding diagnosis, symptoms, treatment etc, then we are here to take your call.

Patient Advocacy

We can make referrals to our Patient Advocacy service if the nature of your problem needs further investigation or direct action – e.g. if your doctor is refusing to give you treatment or your employers are stigmatising you as a result of your diagnosis.

Click here for more information about the Patient Advocacy service

Benefits Advice

We can also make referrals to our Benefits Advice service if you need help filling in forms or information about benefits you may be entitled to.

If the Helpline is Closed

If you need any information outside of the Helpline opening hours you can leave a message and someone will call you back as soon as the Helpline re-opens. Please let us know if we may leave a message if you do not answer when we call. If you prefer you can email us at helpline@hepctrust.org.uk and we will respond on the next working day.

We can also provide further written information on any subjects discussed if requested by you.

Please note - we are not medically qualified. If there are any questions that we cannot help you with we do have access to a range of specialist consultants and nurses whom we can discuss your case with (in confidence) if you would like us to find out more on your behalf.

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Want to Volunteer for the Helpline?

Click here to find out more about volunteering.

Click volunteer application forms or contact Head of Patient Support, Samantha May, on 0845 223 4424.

History

The Helpline was launched in July 2004. This essential service has received over 26,000 calls from patients, professionals and the general public as at March 2014. Staffed by our Head of Patient Support, Samantha May, our Patient Support Officer, Colin Sim and a team of trained volunteers (all of whom are patients), we have received excellent feedback from callers.

Here are some of the comments made about the service:

"It felt good talking to someone who understands hepatitis C, it made me feel better”

“Excellent, friendly and professional service”

“We will use you as a resource for clients and professionals to maximise the health gains for those with hepatitis C”

“Very approachable, enthusiastic staff, very quick response to enquiries and good information material”

“Excellent service and a huge relief to find a source of reliable and comprehensive information”

Complaints

In the unlikely event of a complaint about any aspect of the Helpline please ask to speak to the Head of Patient Support and/or request a copy of our complaints procedure.

The cost of calling 0845 numbers can vary according to your provider, your tariff and when you are calling. Check with your own provider for details. From BT domestic landlines the call may be free or may cost up to 2.1p per minute. From landlines on BT business tariffs the cost of calls depends on which call plan option you are on. Calls to 0845 numbers from other landlines and mobiles can cost considerably more so you may wish to call our alternative number 00 44 20 7089 6221. Costs correct as of 7 March 2014.